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SUPPORT

Pueblo CRM Support

Help with Pueblo CRM on Mac and iPhone. Currently in TestFlight; the App Store release is coming very soon.

Get help from our team

We support Pueblo CRM as an Apple-native experience for Mac and iPhone, with iPad support coming shortly after release.

Primary support: support@pueblocrm.com

Response time: 1–2 business days

If possible, include screenshots or a short screen recording so we can diagnose faster.

Try these steps first

  • Ensure you are signed into iCloud with the same Apple ID on all devices.
  • Ensure you have a network connection so CloudKit sync can catch up.
  • Update to the latest Pueblo CRM build (TestFlight or App Store, as applicable).
  • Restart Pueblo CRM, then restart your device if needed.

Read step-by-step guides

Start with focused help articles for common setup and onboarding questions.

Common questions

How does iCloud sync work in Pueblo CRM?

Pueblo CRM uses iCloud to keep your data in sync across your Apple devices signed into the same Apple ID.

My data is not appearing on my other device. What should I do?

Check that both devices are signed into the same Apple ID, confirm iCloud Drive is enabled, make sure you have a network connection, wait a moment for sync, then restart the app.

Can I use Pueblo CRM on both Mac and iPhone?

Yes. Pueblo CRM is built for Mac and iPhone, with your private CloudKit database keeping everything in sync when you use the same Apple ID. iPad support is coming shortly after release.

How do I report a bug or request a feature?

Email support@pueblocrm.com with what you expected, what happened, and steps to reproduce. Feature requests are welcome in the same inbox.

How do I reset the app if something is stuck?

First close and reopen Pueblo CRM. If the issue continues, restart your device and open Pueblo CRM again. If it is still stuck, contact support and include what screen you were on when it happened.

Where can I find release notes or see what changed?

Release notes ship with each TestFlight build in the TestFlight app, and highlights appear in News. After launch, they will also appear on the App Store with each release.

Does Pueblo CRM work offline?

Yes. Your records are cached on-device so you can keep working normally, and CloudKit sync catches up when your connection returns.

How does the trial and purchase work?

Pueblo CRM is free to download with a 30-day trial. One in-app purchase unlocks editing permanently — no subscription. Your trial start syncs across your devices, and your records stay readable and exportable if the trial ends.

If you are using a beta build

If you are using TestFlight, include "TestFlight" in your email subject.

Please include device model, iOS or macOS version, app version/build, and reproduction steps.

Send reports to support@pueblocrm.com.

Privacy

Pueblo CRM is designed to respect your privacy.

Review the full policy at /privacy.